Customer Services Adviser
British Council Iasi is looking to recruit a highly motivated person to join our team as Customer Services Adviser. The purpose of the role is to project a professional image of the British Council and the UK by providing high quality and efficient integrated services to internal and external customers and stakeholders.
Details
| Location | Iasi |
|---|---|
| Salary | 3150 RON gross/month |
| Duration | Two years (with possibility of extension and a one-month probation period) |
| Closing date | Sunday 22 October 2017 |
Role overview
Your work will be about continuous interactions with customers in many different ways – via phone, face-to-face at the Front Office, responding to e-mail enquiries and registering customers for English courses, exams, library and other British Council services.
Very often you will need to find quick solutions to customer requests and to effectively deal with overlapping deadlines and a busy task list.
Essential skills and competencies:
- Customer Service orientation
- Flexibility
- Team working
- Strong interpersonal skills
- Fluent English and Romanian
- Computer skills
- Financial skills
How to apply
Please e-mail us your application form to bc.iasi@britishcouncil.ro by 22 October 2017 and mention your name and the position you apply for in the subject line of the e-mail.
Please note that we do not accept CVs or other documents as valid for application.